August Feature Release
 
     
     
 
Take a look at our recently released and upcoming new features and enhancements available for you and your workforce, with your RingCentral account.
 
     
     
 
RingCentral for Microsoft Dynamics 365
 
     
     
  RingCentral is happy to announce a new integration allowing users to automate the sales cycle by calling leads and customers from within Microsoft Dynamics CRM. With RingCentral for Microsoft Dynamics CRM, you can: 
  • Click-to-dial and click-to-SMS phone numbers in Dynamics 365 call records
  • Instantly match existing Dynamics 365 call records to incoming callers
  • Effortlessly take notes during a call and know they are automatically saved in Microsoft Dynamics
Learn more about RingCentral for Microsoft Dynamics CRM.
 
     
     
 
Now available for RingCentral Office customers.
 
     
     
  Turn on high-definition voice  
     
     
  All RingCentral Office user will soon be able to experience high-definition voice. Turn on high-definition voice for your account to experience better call quality while using your RingCentral desk phones, conference phones, and desktop and mobile apps. Learn how to enable HD Voice.  
     
     
 
Available for RingCentral Office Standard customers mid-August. Currently available for RingCentral Office Premium and Enterprise customers.
 
     
     
 
Additional RingCentral integration updates
 
     
     
 
  • RingCentral for Google: In addition to click-to-dial, SMS, and meetings capabilities, G Suite customers can now use their Google Gmail credentials to log in to RingCentral.
  • RingCentral for Salesforce: We are Salesforce Lightning ready! Make sure to download our new lightning ready app in our RingCentral app gallery.
  • Tray.io for RingCentral: Integrations aren't one size fits all. The tray.io visual workflow builder allows you to be flexible with your integrations to support the way you want to work.
 
     
     
 
Now available for RingCentral Office customers.
 
     
     
 
New customization capabilities
 
     
     
 
New advanced team administration for RingCentral Glip
 
     
     
  Our latest update for RingCentral Glip adds a new team administrator role, in addition to the existing company administrator. When creating a team, you will have a series of control options to toggle on or off for who may add other members to the team, post messages, add integrations, or pin items to the Shelf. Learn more about RingCentral Glip team administration.  
     
     
 
Now available for RingCentral Office customers.
 
     
     
 
Customize the default role of new users
 
     
     
  Administrators now have the convenience to customize the new user default permission role, simplifying the process to add new users. Learn more about Roles and Permissions here.  
     
     
 
Now available for RingCentral Office Premium and Enterprise customers.
 
     
     
 
New Call Flip options
 
     
     
  Soon you can transfer a call from the desktop app to any 10-digit number you enter, rather than only a pre-programmed phone number. This gives you the flexibility to flip a call to your mobile device without hanging up. Learn more about this new Call Flip functionality.  
     
     
 
Available for RingCentral Office desktop application users on August 31, 2017.
 
     
     
 
Flexible call management option for head-up display
 
     
     
  Receptionists, assistants and sales managers can now use head-up display (HUD) to now monitor or pick up incoming calls for specific employees’ or colleagues’ in addition to entire call groups. Learn more about setting up HUD.  
     
     
 
Available for RingCentral Office desktop application users on August 31, 2017.
 
     
     
 
Conference room collaboration updates
 
     
     
  Extend your RingCentral Meetings capabilities with RingCentral Rooms, an affordable, easy-to-use video conferencing solution that works for any sized conference room. We’ve enhanced RingCentral Rooms with:
  • Setting up conference room controls using a Windows-based computer
  • Configuring up to three conference room display monitors
  • Adding a conference phone number to support inbound and outbound calling
Learn more about RingCentral Rooms.
 
     
     
 
Available to RingCentral Office customers at an additional incremental cost to your existing service. Contact your account manager to find out how you can add this feature.
 
     
     
 
New public IP address range added
 
     
     
  Customers using Access Control Lists (ACL’s) to allow or deny inbound or outbound network traffic, customers will need to add the appropriate port numbers to ensure network connectivity. Learn more about Firewall TCP/IP Ports.  
     
     
 
Your Account Plan Information
 
     
     
  You are currently on a RingCentral Office service plan. To learn more about these features and more on your account, attend our RingCentral University training webinars to engage with our live training staff. Register now.  
     
     
 
Release Notes
 
     
     
  For more information on these and other changes, check out the latest Release Notes.  
     
     
 
RingCentral announces its second annual user conference 
ConnectCentral 2017
October 23–25 | The Westin St. Francis | San Francisco
 Register now
 
     
     
     
     
   
     
 
© 2017 All rights reserved. 20 Davis Drive, Belmont CA 94002 RingCentral, RingCentral Office, RingCentral Meetings, and the RingCentral logo are trade marks of RingCentral, Inc. Other third-party marks and logos displayed in this document are the trademarks of their respective owners. This email may be considered an advertising or promotional message.